Tenant Services

Tenant Portal

At Scarlett Properties, our relationship with you matters. Our goal is to provide quick, friendly, outstanding customer service to each of our tenants. With instant access to our Tenant Portal we are able to address any concerns immediately.

Quick Application Process

Our application process is quick and easy to eliminate extended and unnecessary approval time. After moving in, our outstanding customer service continues with our 24 hour emergency service and devoted Property Managers who are here to meet your needs.

Technology Driven

Our state-of-the-art software not only allows for quick processing of applications but also makes it easy for you, our tenant, to pay your rent online and on time. Additionally, when you’re in need of a routine maintenance repair, simply submit your request online and one of our dedicated agents will contact you to schedule an appointment. It’s that easy!

Maintenance Requests

If you have a maintenance concern with your home, please let us know immediately. You may submit your request through your portal or by calling our office. When submitting a maintenance request, please provide the following information:

  • Your Name
  • Property Address
  • Contact Phone Number
  • A detailed description of the problem and location of the issue in the home.
  • Advise of any security system or pets.*

* Scarlett Properties will not be responsible for any fines or fees caused by false alarm.

Maintenance Requests

How can we help?

Contact Scarlett Properties for all your real estate and investment property needs.

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Charlotte Broker-in-Charge – Samantha Metts, 274088 | Hickory Broker-in-Charge – Rudy Ratajc, 303666